What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
- Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to customer service requests.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To answer customer inquiries. Your email address will be used to respond to any questions that you submit through our website.
- To send newsletters and promotional emails. This is done only if you have opted in to our e-newsletter. Every email promotion includes a link for opting out of the list.
- To send emails pertaining to your order. The email address you provide for order processing may be used to send you information and updates pertaining to your order.
When you open a customer account, we will collect your personal data in the scope provided there. The data is for the purpose of improving your shopping experience and simplifying order processing. You can withdraw your consent at any time by contacting us without affecting the legality of the data collection you originally consented to. Your customer account will then be deleted.
Data collection when you use a contact form
When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of answering your query. By submitting your message you agree to the processing of your transmitted data. You can withdraw your consent at any time by contacting us without affecting the legality of the data collection you originally consented to. We will only use your email address to respond to your request. Afterwards your data will be deleted, unless you have agreed to further processing and use.
Data collection when you place an order
When you submit an order, we only collect and use your personal data where this is necessary for the fulfilment and handling of your order. The provision of data is necessary for the conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. We will not forward your data to third parties without your explicit consent. This only excludes our service partners which we require in order to handle the contractual relationship or service providers we use to process an order. Along with the recipients named in the clauses of this data protection declaration, these may be recipients in the following categories: Shipping providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers and dropshipping dealers. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.
Data collection when you sign up for our e-newsletter
We use your email address to send you an electronic newsletter for our own marketing purposes, if you have explicitly agreed to this by opting in to our e-newsletter. Your data will be forwarded to a service provider for email marketing in the course of sending the e-newsletter. It will not be forwarded to other third parties. You can withdraw your consent at any time without affecting the legality of the data collection you originally consented to. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. Your email address will then be removed from the distributor.
Forwarding of your email address to shipping companies for information on shipping status
We forward your email address to the shipping company in the course of contractual processing. The forwarding is for the purpose of informing you by email on the shipping status of your order. You can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the data collection you originally consented to.
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Use of Google Analytics
Use of Google Adwords conversion tracking
Our website uses the online marketing program Google AdWords, including conversion tracking. Google conversion tracking is a service operated by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you click on advertisements placed by Google, a cookie is placed on your computer for conversion tracking. These cookies have limited validity, do not contain any personal data and thus cannot be used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognize that you have clicked on the ad and were forwarded to this page. Every Google AdWords customer receives a separate cookie. Therefore, it is not possible to track cookies relating to the websites of AdWords customers. The information collected using the conversion cookie only serves the purpose of producing conversion statistics. This allows us to find out the total number of users who have clicked on our ads and were forwarded to a page equipped with a conversion tracking tag. However, we do not receive any information which could be used to personally identify users.
You will find more information as well as Google’s data protection declaration at: https://www.google.com/privacy/ads/
Use of GoogleMaps
Our website uses Google Inc.’s feature for the embedding of Google Maps (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). This feature visually represents geographical information and interactive maps. Google also collects, processes and uses data on visitors to the website when they call up pages with embedded Google maps.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Personal Information
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act.) We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
This policy was last modified on 6/7/2018.
VKF Renzel USA Corp.
1311 Merrillville Road
Crown Point, IN 46307